So what were they thinking at the Gap? The purpose of redesigning the Gap logo was to capture a more modern brand image in line with store redesigns and new product introductions. The Gap wanted to reflect a more modern brand to consumers and turned to the logo as a way to communicate. The learning - be cautious when changing the insignia of iconic brands. Consumers are often emotionally attached to these brands, and their logos can pull at special memories such as a first pair of jeans, teenage friends, or that special shopping trip with a parent.
The background - on Monday October 5, 2010, the Gap announced a logo change at www.Gap.com, resulting in negative articles on Advertising Age and the Consumerist. This fuelled a flurry of negative reactions to the redesign in the mainstream media, on blogs, and on social networks such as Facebook with parody accounts surfacing on Twitter with @gaplogo, @oldgaplogo, and @craplogo. A saucy new website, http://www.craplogo.me/ mocked the new logo with an online logo-creator where visitors could instantly create spoofs of the new Gap logo.
A week later, rethinking its approach and responding to consumer backlash, the Gap announced its decision to revert to its old logo. The impetus; passionate comments supporting the old logo, over 1500 Facebook comments on the Gap page, and a flurry of negative comments on Twitter and in the mainstream media.
Watch this 6 minute video clip on CNN which summarizes the Gap logo redesign and comments on the issues. http://www.cnn.com/video/?/video/business/2010/10/12/qmb.gap.logo.cnn